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Terms & Conditions

IMPORTANT — PLEASE READ BEFORE BOOKING

By making an advance payment, the Client confirms they have read, understood, and agreed to all terms below. These terms govern all cleaning services provided by Pak Saaf.

 

  1. Payment Terms
  2. An advance payment of 50% of the total agreed amount is required before work commences.
  3. The remaining 50% must be paid in full immediately upon completion of the job.
  4. By making the advance payment, the Client confirms acceptance of these Terms & Conditions in their entirety.

 

  1. Client Responsibilities
  2. The Client must ensure a consistent and adequate supply of water and electricity is available at the premises throughout the duration of the cleaning service.
  3. The Client must ensure all civil work (construction, renovation, plasterwork, etc.) is fully completed before the cleaning team arrives. Incomplete civil work may adversely affect cleaning quality and timeline; Pak Saaf shall not be held liable for reduced quality in such circumstances.
  4. The Client or their designated representative must be present upon completion to inspect the work and immediately inform the Site Supervisor of any corrections required. Once the team has left the premises, no revisit or redo will be entertained for that job.
  5. Upon completion, the Client or their representative will be required to sign a Completion/Sign-Off Sheet confirming satisfactory delivery of services.

 

  1. Scope of Work
  2. Pak Saaf staff will perform only the tasks agreed upon at the time of booking confirmation. Any additional tasks outside the agreed scope require prior written or verbal approval from Pak Saaf Management before being undertaken.
  3. The following services are NOT included in our standard deep cleaning package and are available separately at additional cost:
  4. Carpet cleaning
  5. Upholstery shampooing
  6. Grout cleaning
  7. Marble polishing
  8. Wall washing
  9. Any changes to the agreed scope of work must be discussed with and approved by Pak Saaf Management.

 

  1. Limitation of Liability
  2. The Client is solely responsible for safeguarding all valuables, fragile items, and sensitive belongings prior to the arrival of the cleaning team. Pak Saaf will not be held liable for any loss or damage to items during the cleaning process.
  3. Pak Saaf shall not be held liable for any damages, injuries, or delays resulting from unauthorized instructions or additional work not approved by Pak Saaf Management.
  4. If the Client has not reported issues at the time of the final inspection (Clause 6), Pak Saaf shall have no further obligation to return for corrections.

 

  1. Disposal of Items
  2. If the Client wishes Pak Saaf to dispose of any scrap material, junk, or items presumed to be waste, this must be communicated clearly to Pak Saaf Management in advance. Instructions must not be given directly to field staff.

 

  1. Communication & Instructions
  2. All special instructions, preferences, or requests must be communicated by the Client directly to the Site Supervisor.
  3. The Client is requested to allow the cleaning crew to perform their duties without micromanagement or interference. Clients will be given a full opportunity to inspect the premises upon completion of work.
  4. Use or handling of Pak Saaf equipment and cleaning supplies by the Client or their representatives is strictly prohibited.

 

  1. Staff Conduct & Client Obligations
  2. Pak Saaf operates a zero-tolerance policy toward abuse, harassment, or violence directed at any of its employees. Any violation of this policy may result in the immediate termination of services without refund of the advance payment.
  3. Direct contact, exchange of personal contact details, or off-platform booking with Pak Saaf staff by the Client is strictly prohibited and may result in immediate termination of services without notice.
  4. Any business dealings, transactions, or alterations to work agreed upon directly with field staff — bypassing Pak Saaf Management — are strictly prohibited and will be considered a breach of these Terms.

 

  1. Service Schedule & Breaks
  2. The cleaning crew is entitled to a one-hour break during any full-day assignment. This break is factored into the service timeline.
  3. In the event of a cancellation or rescheduling by the Client within 24 hours of the scheduled start time, the advance deposit may be partially or fully forfeited at the discretion of Pak Saaf Management. Adequate notice is appreciated to avoid penalties.
  4. In the unlikely event that Pak Saaf is unable to fulfill a scheduled appointment, the Client will be notified at the earliest opportunity and a new date will be agreed upon or the advance payment refunded in full.

 

  1. Photography & Media
  2. Pak Saaf may photograph or record video of the premises before, during, and after cleaning for internal training and/or promotional purposes. If the Client objects to this, they must inform Pak Saaf Management in writing prior to the commencement of services.

 

  1. General
  2. These Terms & Conditions are subject to change. The version in effect at the time of booking confirmation will apply to that service.
  3. Any disputes arising from services provided by Pak Saaf should first be raised with Pak Saaf Management directly for resolution.
  4. These Terms shall be governed in accordance with applicable laws of Pakistan.